Shipping Policy

 

Thank you for visiting and shopping at ecroftfresh.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 8 hours rolling period per day. Usually as early as 8a.m – 4pm. Monday – Saturday. Orders are not shipped or delivered the same day if placed after 4pm.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few hours. Please allow additional hour for delivery if there is high traffic on the road. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method	Estimated delivery time	Shipment cost
Standard	Within stipulated hours	Free
Premium	Within two hours(coming soon)	Additional costs

 

 

 

Delivery delays can occasionally occur.

 

 

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

 

Damages

 

eCroft Fresh, ecroftfresh.com is not liable for any products damaged after handing over to the client. If you received your order damaged, please contact us immediately through [email protected] as per our refund policy.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside the greater Nairobi and its environs.

 

Returns Policy

 

Our Refund Policy provides detailed information about options and procedures for returning your order.