Refund Policy

Thank you for purchasing our products at operated by eCroft Fresh.

We pride ourselves in hand selecting only the freshest premium quality produce  for you. It is important to remember that fruits and vegetables are a natural and perishable product that will react to their immediate indoor environment and external weather conditions. Usually fresh produce should last between 24-48 hours for soft/leafy produce, and/or  3-4 days for hardier produce.

Due to the nature of our business and products we sell, should your fruit or vegetables perish within 24 hours of delivery/pick-up date or 3 days for meat products that are refrigerated, and we are satisfied that all care instructions provided have been followed, eCroft Fresh will be happy to consider an exchange, replacement or credit request where applicable.

We reserve the right to request photos, videos or images with the  label, and or weight and or timestamp of the original fruit/vegetables purchased from us. We must verify that it is our product supplied to you.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

To assist us in quality control, it is our policy for you to return the original produce in the disputed condition at your own expense. Kindly note we will not arrange an exchange of produce for you if the original produce has been disposed, or appropriate clear photos of the produce disputed are unavailable.

If anything is unclear or you have more questions feel free to contact our customer support team at [email protected]